How Mobile Apps Are Changing The Face Of Enterprise Telephony

June 21, 2010

How Mobile Apps Are Changing The Face Of Enterprise Telephony

By Savio Rodrigues

The growing demand for mobile applications is set to challenge the apprehension that enterprise telephony buyers have towards open source telephony offerings. As IT departments strive to meet new mobile application requirements, they will play a role in driving open source and cloud telephony adoption within enterprises.

The IT versus Telephony divide:
IT and telephony departments are often separate departments, if not fiefdoms, within an enterprise. This historical separation has resulted in markedly different views surrounding open source usage. I was told of this reality when we launched the WebSphere Application Server Feature Pack for Communications Enabled Applications (CEA), and have since seen this reality play out.

Open source telephony solutions are not new. However, for enterprise telephony buyers, the risk of any downtime is too great to consider open source alternatives to Cisco, Avaya, Siemens or other well established telephony solutions. One can hardly blame enterprise telephony buyers. We don't think twice about having to refresh a web browser if a web application crashes. But what if a conference call crashes or a call between a customer and a contact center representative is terminated abruptly?

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